Subject: English Language Test - Kajal Kumari
From: Kajal Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Sep 2022 05:13:52 -0400

| | Foreign Language Screening Test

Name | Kajal Kumari     /  (851101) 9142372071    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (Customer's name),
I am really very sorry to know that you didn't received your order yet. I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.
I will relay this message to the appropriate department. We are prioritizing the issue you're facing and our team is already working actively to resolve the issue. I'll notify you right away when it's fixed.
I appreciate you making us aware regarding your late order. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments.
Warm Regards,
Kajal
Customer Service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
I understand your concern regarding this, I apologized for the inconvenience this has caused. I appreciate you making us aware regarding your bad experience with us. I will assure you to provide the best assistance regarding your concern. I will notify you soon regarding your order.
Warm regards,
Home box team

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