Subject: Fw: Tech Support Candidate - Amarjit Kumar
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 26 Sep 2022 07:20:31 +0000

interview- of good, shortlist him for semi tech support
________________________________
From: Amarjit Kumar <[email-masked]>
Sent: Friday, September 23, 2022 11:46 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Tech Support Candidate - Amarjit Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Amarjit Kumar
E-mail  [email-masked]
Phone Number    (+91) 6201458303
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Jalandhar
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MacOS
Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Error code starting with "5 _ _ " means that the error is from the server side whereas error code starting with "4 _ _" means that error is with the client side.

Troubleshooting:

1. First of all we will check whether this problem is with just www.ndtv.com or other websites as well.

2. If other websites are working fine, means that the server is down for www.ndtv.com. It then may take some time for the server to come out of the downtime.

3. In case other websites are also non-responsive, I would first ask the user to check for the internet connection.

4. If the internet connection is also fine and up working, I would first ask the user to restart the device. Restarting solves our problem many a times as during this process the cache memory is cleared and the programs are loaded again.

5. Now if even after restarting the device, the problem persists, I would ask the user to try opening the website in Incognito mode. If the website loads perfectly in the incognito mode, means that there we some plugins or browser extensions that were preventing the loading of the website. In order for the same problem to not occur again, I would ask the user to disable those plugins and browser extensions to reduce the chance of this error happening again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on the Bluetooth Speaker.
2. Open the bluetooth settings of your phone.
3. On switching on your bluetooth you will see your device in the list of "available devices".
4. If it is the first time you are connecting to the speaker, it will ask your permission to pair.
5. If it was already paired previously, you can connect just by clicking on the speaker from the list of available devices.
What according to you makes you a good candidate for customer service or technical support job? I am very passionate about Computer Networks and IT Support. And it is because of this passion that I also complete "Google IT Support Specialisation" certification from where I learnt more things and in much greater detail.

Whenever I come across troubleshooting hardware, software and network related issues, I get very curious as how could it be solved.

And it is because of the above reasons that I want to work as a technical support executive.
On a scale of 1 - 5 please rate your fluency in spoken English  5