Subject: English Language Test - mohammad qummar
From: mohammad qummar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Sep 2022 16:14:13 -0400

| | Foreign Language Screening Test

Name | mohammad qummar    /  (201301) 9015790839    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sorry for delay to deliver your product and now as per your address product is near to you but courier partner updated wrong address so that's why product not delivered till now. So i am requesting please make a fresh order with correct address and refund of this product will process as soon as you cancel product.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul,
Sorry sir you face this issue As you have complained that your product has scratches so i want to confirm from your side before installing you checked Tv cabinet, properly and it was sealed pack or not and our executive will visit your place and i a am assurance giving for help

| |