Subject: Arabic Language Test - Asghar Ali
From: Asghar Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Sep 2022 06:18:13 -0400

| | Foreign Language Screening Test

Name | Asghar Ali    /  (+91) 8433575218    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear respected sir
I am very sorry to hear that you did not receive your order yet. The reason is that your given address is misprinted in our data base. Hence, courier guy is not able to reach your address, But don't worry about that. Now we have received your call and have taken your correct address.  I will soon contact the courier guy and inform him very clearly about your address and provide him with your contact number too to reach you on urgent basis. I assure you that you will receive your valuable order soon.
Regards,
Asghar Ali

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear respected sir,
I have across that your TV cabinet has too many scratches on it. Generally our team work hard to make the goods a avilable safely. But some time it happens unwillingly. You don't worry sir about that. I will get it replaced soon and will provide you a new TV cabinet without any extra charge. Our team will reach your home address and get it replaced.
Thank you so much.
Regards,
Asghar Ali

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