Subject: English Language Test - Akshat Jaiswal
From: Akshat Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 23:39:24 -0400

| | Foreign Language Screening Test

Name | Akshat Jaiswal    /  (+91) 7839488413    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir,

We are sorry for this situation that you are unable to receive your order in time.Our courier partner tried to deliver the order in time but according to him the given address was wrong.
Kindly update your correct delivery location with us so, we can deliver your order in time.

Thank You

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Sir, we are so sorry for the problem that you are facing after buying the TV Cabinet from our store.
Our team will reach you soon for the exchange of that damaged cabinet with new one.
Kindly, share some date and time for the exchanging process.

Thank You

Team Homebox

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