Subject: Tech Support Candidate - Pabitra Jana
From: Pabitra Jana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 14:44:31 -0400

| | Tech Support Test

Name | Pabitra Jana
E-mail | [email-masked]
Phone Number | (+91) 7678669812
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Tech | Customer service | 11 aug | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection.
2. Change your internet hotspot to else
3. Close tabs,clear history, clear cache memory
4. Reboot and restart system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. open Bluetooth and click on
3. Pair device
4. Device connected

What according to you makes you a good candidate for customer service or technical support job?

I have computer science major in my college therefore I have the technical knowledge on  this field. I am just passionate about the role.
Hence , kindly approve my form.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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