Subject: Arabic Language Test - Md Seraj Anwar
From: Md Seraj Anwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 13:44:08 -0400

| | Foreign Language Screening Test

Name | Md Seraj Anwar     /  (+91) 7860234697    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Greetings from babyshop.com
Thank you for shopping with us!

As per the investigation of your issue, we have found that our courier service partner had tried to deliver your order to the address provided from your side (.......) but unfortunately the address was wrong, kindly provide us full address with the landmark near to your location, our logistic team will deliver the item again.

Feel free to reach out to us at customer [email-masked], if you have others queries.

Thank you
Babyshope.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
Sorry for the inconvenience caused to you!

As our QC team always try to hand over  items to courier team in good condition after checking quality of the item so there is no chance of the damages and scratches on the item, however kindly provide us pictures of the item taken at the time of delivery or during installation we will evaluate and get back to you with better solution.

For other issues, please write to us at [email-masked]

Thank you
Homebox

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