Subject: Arabic Language Test - Abdur Rahim
From: Abdur Rahim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 11:58:05 -0400

| | Foreign Language Screening Test

Name | Abdur Rahim    /  (+91) 08327031119    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First af all I check his/her order as he/she is saying and inform him/her that your adress was given wrong so our courier man unable to deliver your order so you are kindly requested to give a correct address to deliver your order.
سأبحث طلبه/طلبها اولا وسأقوم بالقول أن حامل الطلب لا يستطيع أن يدرك العنوان الذي سجلت وألتمس  منك أن تقدم عنوانا جديدا صحيحا لكي يصل حامل الطلب أليك بطلبك.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
We received a complement against TV which you purchased last week that has some scratches.
So I would like to say you that there is no direct return policy in our company. Our company employee will go to check it and after that we will take action regarding it.
Thank you
مرحبا عبدل
نحن ننظر اشكالا ضد التلفزيون الذي اشتريت في الاسبوع الماضي بعض النفس
احب أن أقول لك أن هناك ليس سياسي للرجوع القيمة التي قدمت للشراء
سيذهب موظف الشركة ليشاهد النفس و بعد ذالك سأقوم بك .
شكرا

| |