Subject: English Language Test - Probir Sanyal
From: Probir Sanyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 03:47:03 -0400

| | Foreign Language Screening Test

Name | Probir Sanyal    /  (+91) 9971999557    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. xxx,
Thanks for placing an order with us!

In reference to your query regarding "Status of order delivery", we wish to bring to your notice that our delivery partner is trying to reach your given address. There seems a confusion in the provided address, so, please help us by responding to this mail with your correct Delivery Address.
We shall wait for your response for needful actions at our end.

Regards,
Probir Sanyal
CCE- Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,
Thanks for shopping with us!

Regarding your complaint regarding "Product Installation", we want to confirm that our installation team ensures satisfactory installation of our products at all times.

But still to understand better, we request you to respond to this mail with few pictures of the product with clear visibility of the scratches.

Our technical team will go through the same and respond to your complaint at the earliest.

Regards,
Probir Sanyal
CCE- Homebox

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