Subject: Tech Support Candidate - Faisal Malik
From: Faisal Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 03:07:19 -0400

| | Tech Support Test

Name | Faisal Malik
E-mail | [email-masked]
Phone Number | (+91) 9149840399
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Srinagar, Jammu And Kashmir
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Seller onboarding associate | 18-08-2022 | 26800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first try to refresh the page or close the tab and open it again but if i am still getting an error. I will try opening the website with a different browser and if i still face an error than i will check whether my internet connection is stable or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We will have to turn on a Bluetooth speaker. Than we have to search for the server of the speaker on our phone in Bluetooth settings. After finding the server of that Bluetooth speaker we have to pair it with our phone and it will be connected.
What according to you makes you a good candidate for customer service or technical support job? | My communication skills, my way of interacting with the customer's. My abilities to handle the task. My abilities to solve the issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |