Subject: English Language Test - Shashwat Kr
From: Shashwat Kr <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Sep 2022 01:04:06 -0400

| | Foreign Language Screening Test

Name | Shashwat Kr    /  (91) 7800948658    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dea r customer we have to contact you at local and counterpartrial level that there is a discripancy manifested in the delivery process by the delivery company.There is a detterance and hinderance in delivery due to wrong add ress mistakenly send by you.Kindly send the right address so that your delivery process which is imminent and mandatory for you must be processed.We will send you a customer recovery and information retrieval no. so that you can make your delivery in relivant and proper duration.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | We deeply regret for the inconvenience to our beloved and eminent customer.We will send you the servicemen for the replacement of the flawed product of cabin et.We will resolve your problem in a while.There will be no further charges of replacement services.The sevicemen will be skilled and immaculate for the installation of your product.The company will also share your experience and suggesions by you,our customer.

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