Subject: Tech Support Candidate - Indumathi Saravanan
From: Indumathi Saravanan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Sep 2022 18:29:59 -0400

| | Tech Support Test

Name | Indumathi Saravanan
E-mail | [email-masked]
Phone Number | (91) 9123521620
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Tamilnadu
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, we have to check our network connection. Then check if everyone gets the same problem. Or enter the website once again. Or else, close the browser or restart the computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, we have to swipe down from the top of the screen. Then touch and hold Bluetooth. Then find the name of the device and click on it. Now, the device will conccect.

What according to you makes you a good candidate for customer service or technical support job?

* Good communication
* Customer focus and approach
* Good knowledge of computers and respective coding.
* Patient and a good listener
* Troubleshooting

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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