Subject: Arabic Language Test - Mohammad Gufran
From: Mohammad Gufran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 13:44:06 -0400

| | Foreign Language Screening Test

Name | Mohammad Gufran    /  (+91) 9044455138    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/ Mam we tried to reach at your location to give yours ordered handbag unfortunately our delivery boy unable to find your location and contact you. Kindly set and check your delivery  location again.And call on 9:00 o'clock to pick your order .
sorry for inconvenience
Thanks & regards
Your sincerely -
Mohammad Gufran - Customer support associate
live salesman .com
Live sale

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thanks for purchasing TV cabinet from us.I feel sorry to hear this problem from you.I assure you that problem will be resolved by replacing it. MY team will reach out to you regarding this. I hope you understand and do the work as per requirement.Thanks for contacting us.
Team Homebox

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