Subject: Tech Support Candidate - Chandani Kesarwani
From: Chandani Kesarwani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 01:54:43 -0400

| | Tech Support Test

Name | Chandani Kesarwani
E-mail | [email-masked]
Phone Number | (91) 7887047879
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Prayagraj
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byjus | Student success specialist | | 30,000
Previous Employer 1 | Authbridge Research Services | Research Associate | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Click on History and select clear Recent History
In the drop down menu select clear cache
Click OK

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Scroll down from the top of the screen to open the notification bar
Click on the Bluetooth option and hold it for few seconds
Tap pair new device
If a device is not found click on "Available devices"
Tap on the name of the Bluetooth device you want to pair with your device

What according to you makes you a good candidate for customer service or technical support job?

I am having an experience of a year where I dealt with different customers and provided them with troubleshooting to resolve their queries.

I am an active listener and have have problem solving capabilities.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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