Subject: Arabic Language Test - syed farzan
From: syed farzan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Sep 2022 01:24:30 -0400

| | Foreign Language Screening Test

Name | syed farzan    /  (91) 9676204394    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

A customer ordered a handbag from our Online Store 14 days ago. The order was shipped by us, and handed over to the courier company the same day that the order was placed.

The courier tried to deliver the order to the customer, but the customer's address according to the courier was wrong.

The customer reaches out to us to check the status of their order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello to the Homebox team,
I bought you a TV set last week, and your staff set it up this morning at my place.After your team leaves, I notice that the cabinet has too many scratches.
I want the unit returned and replaced by another unit or I want my money back.

Abdul.

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