Subject: English Language Test - chirag gandhi
From: chirag gandhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Sep 2022 05:58:01 -0400

| | Foreign Language Screening Test

Name | chirag gandhi    /  (91) 8860257896    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

Thanks for shopping with Babyshop.com.

This is in reference to your order no. 1234, we have received a response from the courier company regarding it, that the address mentioned is not correct, would request if you could share the updated address so a second attempt can be made for the delivery.

We would also send the details once the courier has been dispatched from our side.

Thanks for your understanding, have a great day

Regards
Chirag.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We regret the inconvenience caused to you, we try to ensure our customers receive the best quality products and have the best experience.

Would request you to kindly let us know the order details and pics of the product and we would initiate a replacement from our side.

Wishing you a great day ahead and looking forward to your reply.

Regards
Chirag

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