Subject: English Language Test - Rohit Pawar Pawar
From: Rohit Pawar Pawar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Sep 2022 02:25:03 -0400

| | Foreign Language Screening Test

Name | Rohit Pawar Pawar    /  (+91) 8586875807    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/Ma'am,

This is to inform you that the hand bag you have ordered from babyshop.com has not been delivered due to the incorrect address. We request you that please provide the correct address with pin code and landmark and we will try to attempt delivery as soon as possible.

Thank you for choosing babyshop.

Regards
Rohit Pawar
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

We are sorry that you are facing such kind problem. According to our policies and the description of the good(s) you have purchased from babyshop.com, after the installation no refund or return will be given by babyshop. But we are there to help you. You just have to email us at [email-masked] and mention the following details in it.

1. Order number.
2. Issue faced by you.
3. Photographs of issue (If any)

We will respond to you after 48 hours of your email.

Thank you for choosing us.

Regards
Rohit Pawar
Babyshop.com

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