Subject: English Language Test - Siddharth Verma
From: Siddharth Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Sep 2022 02:24:07 -0400

| | Foreign Language Screening Test

Name | Siddharth Verma     /  (91) 8650578908    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

Subject: Product not delivered yet

Dr, Mr customer

Thank you for reaching out to us. I do apologise for the inconvenience caused because the product has not been delivered yet.
Generally the product takes 2-3 week to arrive at your destination. I have searched your order and it was shipped by us and handed over to courier company.
The courier tried to deliver the order but the address mention is wrong that's why your order is not delivered yet.

If you have any additional questions I'm happy to help you.

Sincerely

Siddharth

Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

Subject: Regarding the returned of product

Dear, Mr Customer

Thank you for reaching out to us. I do apologise for the inconvenience caused because you received a defective TV cabinet.

It seems due to a very large number of order this season, the product might have damaged.
In case you want a replacement you will need to wait for few days, since we do not have any pieces left. I have talked to the seller and he has promised that he can make it available for you as soon as possible.

If you have any additional questions I'm happy to help you.

Sincerely,

Siddharth

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