Subject: English Language Test - Vikash Kumar
From: Vikash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 10:22:21 -0400

| | Foreign Language Screening Test

Name | Vikash Kumar     /  (+91) 9899662134    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,

You have placed a order hand bag.But as per your given address our courier boy  has visited but it was show wrong address so could you please confirm your address we will deliver your courier.

Regards,
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir,

We apologies for inconvenience, know need to wory about for this we forwarding your request for replacement
As soon as possible engineering will visit your location and they change it.

Regards,
Babyshop.com

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