Subject: English Language Test - Meena Bhandari
From: Meena Bhandari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 09:13:22 -0400

| | Foreign Language Screening Test

Name | Meena Bhandari    /  (91) 7906462356    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,

I am Meena, Customer Care Executive from babyshop.com. Thank you for writing to us.
We are extremely sorry that you did not received your product at right time as your address is not correct. Kindly write the right address to us so that we can deliver the product. Once you reach to us with the right address we will shortly deliver the product .

Please feel free to write us for any further assistance.

Thank You

Meena
Customer Care Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I am Meena, Customer Care Executive from babyshop.com. Thank you for writing for us.

We are extremely sorry for the defective product delivered to you. I will schedule
the delivery of new TV Cabinet replaced with the defective one. The order will
reach you within a week.

Please feel free to write us for any further assistance.

Thankyou

Meena
Customer Care Executive

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