Subject: English Language Test - Priyanka Bhardwaj
From: Priyanka Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 07:15:41 -0400

| | Foreign Language Screening Test

Name | Priyanka Bhardwaj    /  (091) 8368871075    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank for your query!

With reference to your below inquiry, we want to inform you that our delivery partner tried to deliver your parcel. But delivery was unsuccessful due to your wrong shipping address.
Please provide your correct shipping address, so we can re- schedule the delivery again.

Warm Regards,
Priyanka (CSA)
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thank for your query!

With reference to your below inquiry, we understand your concern that you have received a faulty product. To ensure, please provide unboxing video of the same to process your request.
We will try to give you best possible services as per company norms.

For more inquiry please contact on our customer care number ____.

Warm Regards,
Priyanka (CSA)
babyshop.com

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