Subject: English Language Test - ANJANA SEN
From: ANJANA SEN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 05:55:37 -0400

| | Foreign Language Screening Test

Name | ANJANA SEN    /  (9804882919) 9073101213    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Greetings from babyshop.com this is Anjana Sen your personalized customer care executive here to help you out. You contacted with us for late delivery of your order .
Sorry for the inconvenience. As I can see in my portal that the reason for late delivery is "Wrong Address" as mentioned by our courier partner. So I'm requesting you to update your current  address in details.
Thanking you.

With regards,
Customer Care Executive
Anjana Sen.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
Greetings from babyshop.com this is Anjana Sen your personalized customer care executive here to help you out about your above mentioned problem. You contacted with us for replacing your TV Cabinet  .
Sorry for the inconvenience. As you mentioned that cabinet has too many scratches so surely it will be replaced by us but for that I request you to send us pictures of scratches with our tag by replying in this email. After that our team will get you back soon.
Thanking you.

With regards,
Customer Care Executive
Anjana Sen.

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