Subject: Re: Tech Support Candidate - Saransh Vasudev
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sun, 18 Sep 2022 22:53:39 -0700 (MST)

stay in Noida,immediate joiner,2years of experience,expecting-40k,sound ok 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, April 6, 2022 2:03:35 PM 
Subject: Fw: Tech Support Candidate - Saransh Vasudev 

interview 

From: Saransh Vasudev <[email-masked]> 
Sent: Wednesday, April 6, 2022 11:24 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Saransh Vasudev 

	

	
			Tech Support Test 
		
	Name 	Saransh Vasudev 
	E-mail 	[email-masked] 
	Phone Number 	(NA) 8076495027 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	East Delhi(Near Noida Sec 8) 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Amazon Development Centre India 	Client Specialist 	4 March 2020 	24K 
Previous Employer 2 	Vayam Technologies 	Tech Support/Web Developer 	24 April 2018 	12K 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. First of all check that there are not any typo errors in the domain name. 
2.If there is nothing incorrect in name then check if PC is connected to the network or not by checking the "Network" icon in the task bar. 
3.If the network icon is displayed as a globe then pc is not connected to the internet. 
4.Check the LAN cable is properly connected to the port of pc and to the port of modem. It should not be loose. 
5.If network icon chows connected but then also you can not access the internet then try restarting the modem once. 
6.If restarting the modem also does not work then try using "ping" command in the command prompt followed by website name. 
7.If you are not getting any replies to request then the website servers are down. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Switch on bluetooth speaker and it automatically gets discoverable. 
2.Switch on bluetooth of smart phone and search for devices. 
3.Try searching your bluetooth speaker by its name in the list of available devices. 
4.Click on the name of your speaker and it gets connected to your phone. 
5.You will hear a voice saying "connected" on the speaker which acknowledges that your speaker is connected to the phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. I have an experience of almost an year in customer service in both domestic and international profile. 
2. I have worked as a technical support for hardware and software for an year. 
3.I am familiar with troubleshooting steps of basic problems in computer device and other connected devices. 
4.I know how to assess the customer's problem quickly and give the most suitable solution in quick time. 
5.I am familiar with handling hard to handle customers a s well. 
6.I am a patient and a good listener. It helps me understanding customer problem quickly and easily. 
7.I am able to communicate the solution efficiently. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4