Subject: Re: Tech Support Candidate - HARSH RAJ
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 17 Sep 2022 05:42:00 -0700 (MST)

por comm, reject,did not find smart 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Saturday, September 17, 2022 4:06:51 PM 
Subject: Fw: Tech Support Candidate - HARSH RAJ 

interview 

From: HARSH RAJ <[email-masked]> 
Sent: Friday, September 9, 2022 12:36 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]> 
Subject: Tech Support Candidate - HARSH RAJ 

	

	
			Tech Support Test 
		
	Name 	HARSH RAJ 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 8340229388 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	NOIDA SEC143 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	ELITE FORE PVT.LTD. 	BDE 	05/01/2019 	21000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Troubleshooting wi-fi connection 
2.may be server overload issue. check other websites like google.com etc 
3 clear cache and history . 
4.connection is not secure. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.put your Bluetooth devices in pairing mode by pressing and holding the power button or pairing button 
android: go to settings > connected devices > > 
Bluetooth Select pair new device and then tap on the Bluetooth speaker name 
	What according to you makes you a good candidate for customer service or technical support job? 	1 Ability to Learn New Software and Hardware 
2.Active Listening 
3.Analysis of Technical Issues 
4.Application Support 
5.Assesing Customer Support 
6.Attentation To Detail 
7. Case Note 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4