Subject: Re: Tech Support Candidate - Ankit Verma
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 17 Sep 2022 05:04:32 -0700 (MST)

stay in Kanpur, fresher,average comm,but can consider if we dont find anyone 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Saturday, September 17, 2022 4:12:19 PM 
Subject: Fw: Tech Support Candidate - Ankit Verma 

interview 

From: Ankit Verma <[email-masked]> 
Sent: Wednesday, September 7, 2022 2:21 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]> 
Subject: Tech Support Candidate - Ankit Verma 

	

	
			Tech Support Test 
		
	Name 	Ankit Verma 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9044715131 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Yes 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Java, SQL 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	NA 	NA 	NA 	NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. First I will reload the webpage to check if it is opening. 
2. If error is still shown then I will check the internet connection to see if internet access is there. 
3. If internet access s not there then will restart the router and reload the webpage again. This should fix the problem. 
4. If the problem still persists then there could be an error on the server side of www.ndtv.com 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. First turn on the Bluetooth on mobile. 
2. Power on the Bluetooth speaker. 
3. Go to mobile and press scan button to scan for 
Bluetooth speaker. 
4. When the device name is shown on the Phone I 
will click on it to connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. I have good experience with Software and 
Hardware. 
2. I have done MCA so also have experience in 
software and I can provide better assistance to 
the customers. 
3. I have good communication skills which helps 
me to understand the user problems better and 
provide them better assistance. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4