Subject: Fw: Tech Support Candidate - Anshuman Pandey
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Sat, 17 Sep 2022 10:44:05 +0000

interview
________________________________
From: Anshuman Pandey <[email-masked]>
Sent: Wednesday, September 7, 2022 11:55 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Tech Support Candidate - Anshuman Pandey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Anshuman Pandey
E-mail  [email-masked]
Phone Number    (+91) 8090822837
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Near Nizamuddin railway station, Sarai kale khan
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     British Telecom Eserv India Pvt Ltd     Service Request Coordinator     May 10, 2022    24500
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check if the correct URL has been entered.
2. Check the type of error.
3. Check the internet connection because website might not be accessible without using VPN.
4. If still not accessible, check the browser permission for websites capturing sensitive information and update the option if required.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on the Bluetooth speaker.
2. Open Bluetooth option on your mobile phone.
3. Search for relevant device name.
4. Pair the the device with mobile phone.
4. Enjoy 😊
What according to you makes you a good candidate for customer service or technical support job? I have experience of working in similar job profile and also enjoy making people comfortable with technology related topic via discussions.
On a scale of 1 - 5 please rate your fluency in spoken English  4