Subject: Fw: Tech Support Candidate - Ankit Verma
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Sat, 17 Sep 2022 10:42:19 +0000

interview
________________________________
From: Ankit Verma <[email-masked]>
Sent: Wednesday, September 7, 2022 2:21 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Tech Support Candidate - Ankit Verma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ankit Verma
E-mail  [email-masked]
Phone Number    (91) 9044715131
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Yes
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Java, SQL
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First I will reload the webpage to check if it is opening.
2. If error is still shown then I will check the internet connection to see if internet access is there.
3. If internet access s not there then will restart the router and reload the webpage again. This should fix the problem.
4. If the problem still persists then there could be an error on the server side of www.ndtv.com
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. First turn on the Bluetooth on mobile.
2. Power on the Bluetooth speaker.
3. Go to mobile and press scan button to scan for
   Bluetooth speaker.
4. When the device name is shown on the Phone I
   will click on it to connect.
What according to you makes you a good candidate for customer service or technical support job? 1. I have good experience with Software and
   Hardware.
2. I have done MCA so also have experience in
   software and I can provide better assistance to
   the customers.
3. I have good communication skills which helps
   me to understand the user problems better and
   provide them better assistance.
On a scale of 1 - 5 please rate your fluency in spoken English  4