Subject: Fw: Tech Support Candidate - Aadarsh Priyadarshi
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Sat, 17 Sep 2022 10:41:10 +0000

interview
________________________________
From: Aadarsh Priyadarshi <[email-masked]>
Sent: Thursday, September 8, 2022 12:46 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Tech Support Candidate - Aadarsh Priyadarshi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Aadarsh Priyadarshi
E-mail  [email-masked]
Phone Number    (+91) 9891044897
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Greater Noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I must say that it totally depends on the type of error we are facing. It might be related to network connectivity issues, webpage errors, or website server issues.
First, I will check my network connection.
If network connectivity is stable then I will check, whether the server is on maintenance or not.
And at the end, if these situations didn't occur then I will clear my system cache and try again after restarting my system.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First, make sure to turn on the Bluetooth of your devices.
then, Tap Pair new device. If you don't find a Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
What according to you makes you a good candidate for customer service or technical support job? I may not have experience as an employee but as a fresher, I have 6+ months of experience in a management role. And I have worked as a team leader and as a project coordinator, I worked on 4+ projects where I got to handle multiple domestic and international clients.
On a scale of 1 - 5 please rate your fluency in spoken English  4