Subject: Fw: Tech Support Candidate - Harshit Malhotra
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Sat, 17 Sep 2022 10:38:24 +0000

interview
________________________________
From: Harshit Malhotra <[email-masked]>
Sent: Friday, September 9, 2022 11:01 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Tech Support Candidate - Harshit Malhotra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Harshit Malhotra
E-mail  [email-masked]
Phone Number    (91) 8700997217
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      West delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro   Csr     na      21k
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly i'll check if the Lan is connected or if the computer is connected to wifi or not. Then i'll try to open the website on another device so that i can get the status of the website. If the website is up, I'll clear the browsing history, cached data of the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly Go to the settings on the Mobile phone and select Bluetooth option. Then click on the slider just in front of the Bluetooth option and select if the Device is a paired device. If its a new device just click on pair new device and select the device that you want to connect.
What according to you makes you a good candidate for customer service or technical support job? I am a technical person and i have the urge to learn more and more in this field. I'll provide my 100% to the company and will learn alot during the work hours. It would be a very great opportunity.
On a scale of 1 - 5 please rate your fluency in spoken English  4