Subject: Fw: Tech Support Candidate - HARSH RAJ
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Sat, 17 Sep 2022 10:36:51 +0000

interview
________________________________
From: HARSH RAJ <[email-masked]>
Sent: Friday, September 9, 2022 12:36 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Tech Support Candidate - HARSH RAJ

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    HARSH RAJ
E-mail  [email-masked]
Phone Number    (+91) 8340229388
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      NOIDA SEC143
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     ELITE FORE PVT.LTD.     BDE     05/01/2019      21000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Troubleshooting wi-fi connection
2.may be server overload issue. check other websites like google.com etc
3 clear cache and history .
4.connection is not secure.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.put your Bluetooth devices in pairing mode by pressing and holding the power button or pairing button
android: go to settings > connected devices > >
Bluetooth Select pair new device and then tap on the Bluetooth speaker name
What according to you makes you a good candidate for customer service or technical support job? 1 Ability to Learn New Software and Hardware
2.Active Listening
3.Analysis of Technical Issues
4.Application Support
5.Assesing Customer Support
6.Attentation To Detail
7. Case Note
On a scale of 1 - 5 please rate your fluency in spoken English  4