Subject: English Language Test - Shuja Ali
From: Shuja Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Sep 2022 04:30:58 -0400

Foreign Language
Screening Test

Name

Shuja Ali
/  (+91) 8340337762    / [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear sir,

I'm sorry that you're running into this.

Our team tried to reach your location to give you your order "Handbag"
unfortunately our delivery boy cannot find your site and tried to contact you.
Kindly set and recheck your delivery location.

Please let me know if there's anything more that I can do!

Thanks,

ABC

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Thanks for reaching out, It sounds like you're running into a bit of
trouble. I'd be happy to help, I just need a bit more information.

Would you mind me sending me a picture of the TV Cabinet so I can raise a
complaint about it and provide you with all the possible help?

Please let me know if there's anything more that I can do!

Thanks,

ABC