Subject: Tech Support Candidate - Gaurav Parab
From: Gaurav Parab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Sep 2022 07:46:31 -0400

| | Tech Support Test

Name | Gaurav Parab
E-mail | [email-masked]
Phone Number | (+91) 7021487425
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Consultancy Services | Senior Desktop Support Engineer | NA | 19000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check system internet is working or not by checking other URL in new tab. Next I'll check in different browser same URL is working or not. Same issue occur then I'll reset browser setting and check. So this basic troubleshooting I'll do from my end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First enable speaker Bluetooth.
Then enable mobile Bluetooth from mobile setting.
Then in mobile setting search speaker Bluetooth name and once found click on it and pair the device.
After successful pairing Bluetooth device speaker Bluetooth will get connect.

What according to you makes you a good candidate for customer service or technical support job? | If I am able to resolve user issue with minimum time then I am good candidate. As per my concern user will be satisfied with the resolution and make sure that next time suppose user face issue then he directly tell to connect me. That means user is Happy with previous resolution and response.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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