Subject: Tech Support Candidate - Mohan l Singhal
From: Mohan l Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Sep 2022 01:31:42 -0400

| | Tech Support Test

Name | Mohan l Singhal
E-mail | [email-masked]
Phone Number | (+91) 9821248454
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Se ec
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Sec 19 Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Proscend | Technical Support Engineer | Working | 23400
Previous Employer 1 | Schmid | Network Engineer | 30 Sep 2018 | 18900
Previous Employer 2 | IQOR Global India pvt ltd | Quality Engineer | 31 May 2016 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will check the error message in browser, i will work on error message respectively.

For example - If showing related no internet then i will work on the same.

Means i will work on related showing error message accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will on bluetooth on both device & go in bluetooth settings of mobile, i will search nearby bluetooth devices & connect the same device (speaker).

What according to you makes you a good candidate for customer service or technical support job?

As per my work experience, For good technical support, we should talk to customer politely & listen customer queries first & then take the action accordingly step by step.

If customer is being agree then you have to handle the customer to your polite communication.

Etc.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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