Subject: Tech Support Candidate - ranjan kumar singh
From: ranjan kumar singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Sep 2022 14:09:58 -0400

| | Tech Support Test

Name | ranjan kumar singh
E-mail | [email-masked]
Phone Number | (+91) 7352469980
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | greater noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cpin infotech | Network Engineer | | 28500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

= check the IP address of PC or computer and it must bo reachable to gateway.
= Do the NSLOOKUP to the www.ndtv.com
= Do the traceroute to the www.ndtv.com
= first of all check the internet or if internet was correct
= then check the google , google are run or not
=

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Bluetooth and discover the speaker.
2. add the Bluetooth device and connet to it.
3. Once it connected now we can hear the voice through the speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. Self motivated and learner.
2. work under presser and self starter.
3. Able to work induvisual as well as induvisual

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |