Subject: Arabic Language Test - Saeed Khan
From: Saeed Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Sep 2022 10:09:55 -0400

| | Foreign Language Screening Test

Name | Saeed Khan    /  (+91) 6388082010    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello, sir or madam

Thank you for informing us that you did not receive your order. We sincerely apologise for any inconvenience this has caused. I would like to let you know that your order has been handed over to the courier company on the same day it was placed. The courier tried to deliver your order to the given address, but as per the courier, the address was wrong. Once again, we really apologise for the inconvenience it caused you. I request that you check with the courier office once again .

If you have any questions, please feel free to reach out to us at 000000

Thank you, Have a nice day.

Regards
Saeed
Customer Support Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello, Sir or Madam

Thank you for informing us that you faced this problem. We sincerely apologise for any inconvenience this has caused. I would like to let you know that your complain has been noted and our field team will reach to you soon to fix the problem.
Again we really apologise for the inconvenience it caused you.

If you have any questions, please feel free to reach out to us at 000000

Regards,
Saeed
Customer Support Representative

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