Subject: Fwd: English Language Test - Shaid Ansari
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 15 Sep 2022 07:01:25 -0700 (MST)

Hi, 

His Arabic test is clear,immediate joiner,fresher.Please check and let me know if we can proceed with him ,he is from Aligarh and will relocate. 

Thanks 
Regards 
Aishwarya 

From: "Shaid Ansari" <[email-masked]> 
To: [email-masked], "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, September 9, 2022 11:15:58 AM 
Subject: English Language Test - Shaid Ansari 

	
	
			Foreign Language Screening Test 
		Name 	Shaid Ansari / (91) 9026592470 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi jack, 

Thankyou so much for reaching out and letting us know. I am sorry about the issue with the hand bag shipped by us the very same day when the order was placed. However, it couldn't reach you because of the wrong address as per the courier. 
Your hand bag is safe. Please, let us know the address where our courier can reach easily and we are managing to resend it to you as soon as possible. 
Thanks for trusting us. 
Sincerely 
M. Rohit 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 
I am sorry to hear you had a bad experience in our services. 
Let me tell you sir; our company arranges the safe delivery to your door and makes you sure it is scratch free and if there is any fault it is replaced.our technical team visit your home after delivery of tv to install and you get one year of warranty. 
However, in your case i am very sorry to say that there is no replacing for scratches after installation as per company'terms and conditions that you have been known before undertaking the deal with us. 
For any other damages we are on your service. 
Thankyou 
...