Subject: English Language Test - Zai haq
From: Zai haq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Sep 2022 06:21:59 -0400

| | Foreign Language Screening Test

Name | Zai haq    /  (+91) 6006296346    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/mam,
we tried our best to deliver the order to your given address. Unfortunately, our courier partner was unable to locate you. You have provided the wrong address and the product is reaching back to us.
We need to place your order again. Please make sure to add the proper address with the house/flat/street number.
I hope you would find this helpful.
Sincerely,
Zai

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We are sorry for the inconvenience. We have taken notice of the matter and would thoroughly investigate it. We regret that you have received such a faulty product. We strictly adhere to quality standards and deliver defect-free products.
Our team will visit your premises again. We will replace the item if your concern is genuine. I would like you to cooperate with the team and the process will take about 7 days.

Feel free to contact us with your Queries through email or phone.
Sincerely,
Zai

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