Subject: Arabic Language Test - Abu Bakar
From: Abu Bakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Sep 2022 03:09:37 -0400

| | Foreign Language Screening Test

Name | Abu Bakar    /  (+91) 9519099778    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer
Thank you for purchasing with us.
Sorry for inconvenience and disturbance which you are facing regarding your courier.
We couldn't reach you because tha adress provided by you is not reachable.
Kindly share your address again,we will send it you as soon as possible.
Your sincerely

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
Firstly I would like to apologise for issue.
Our Company Home box is famous because of its quality.
i am extremely sorry that You are facing such problems.
Sir kindly allow me to replace this order and we will deliver you new cabinet because customer is more important for us more than any thing.
Your sincerely
Customer relationship manager

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