Subject: English Language Test - ABU SHAHMA
From: ABU SHAHMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Sep 2022 02:25:42 -0400

| | Foreign Language Screening Test

Name | ABU SHAHMA    /  (91) 9335684750    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir
I hope you are happy. I am customer service representative from babyshop.  You ordered for a hand bag in our company website. After receiving your order our company contacted the courier company for your item delivery on the given adress by you. But that item is not delivered to you because your address is not correct on the website. Please update your address as soon as possible. After that I will send your item on the updates address.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good Morning
I am from baby shop your customer service representative. I received your complain about a tv that you purchased from our company and there is some problem in that item. Please return your item within given time limited. Our delivery agent will colect that item after that this item will be replaced.
Thanks you
Have a good day!

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