Subject: English Language Test - Anjali kumari
From: Anjali kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Sep 2022 02:10:50 -0400

| | Foreign Language Screening Test

Name | Anjali kumari    /  (91) 9720827858    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I will first say to wait for a while so that i can check whether  the address is wrongly given by customer or  it has been delivered by us (company)  to the wrong address .
if the customer has given the wrong address then we can’t help it we will assure them that we have delivered it on the same address given by the customer .
and if we have delivered it on the wrong address then we will apologise and then  contact our delivery service to not to deliver ( if they have not dispatched it) otherwise we will deliver them other one.

and i will response them as  we have received your message we are working on it

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

we will first apologise i will first check , wether it is true or not , so i will ask them to send pictures and also  contact our team

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"We are working diligently to resolve the issue you experienced."

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