Subject: English Language Test - Imran Pasha
From: Imran Pasha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Sep 2022 05:42:49 -0400

| | Foreign Language Screening Test

Name | Imran Pasha     /  (+91) 7893343365    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: Unsuccessful delivery

Dear Sir/Madam,

We regret to inform you that we were not able to deliver your order. Courier tried to deliver the order to the customer's address but was unsuccessful.

Please note that we will refund the money for your purchase. The refund will be in your account within 7 working days.

We apologize for any inconvenience caused, and we hope you will give us another chance in future.

Sincerely,

IMRAN

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

subject: Returning TV Cabinet,

we're sorry to hear about your experience with the unit and we want to help. please send us a photo of the unit so that we can investigate this further.

our policy is that if there is a manufacturing defect, we will replace the product with a new one or refund you for the purchase. as soon as we know more, we'll be sure to reach out to you again.

in the meantime, please don't hesitate to contact us for assistance!

Thanks,

Kind Regards,
Imran khan

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