Subject: English Language Test - Ismail Sulaiman
From: Ismail Sulaiman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Sep 2022 02:05:43 -0400

| | Foreign Language Screening Test

Name | Ismail Sulaiman     /  (680522) 8594095501    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | sir/madam we tried to reach at your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact you.kindly set and check your delivery location again and call on 9 to pick your order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

I had purchased a tv cabinet from your shop

I regret to say that the technician who came to set up the tv cabinet was very rude and impolite. After they left i noticed some scratches in it.

I request you to please take this up with it. I want to return this item or replaced.

I hope to hear from you.

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