Subject: English Language Test - Zai haq
From: Zai haq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Sep 2022 04:13:38 -0400

| | Foreign Language Screening Test

Name | Zai haq    /  (+91) 06006296346    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
We regret to Inform you that we tried to deliver your order. You have given wrong address and we are unable to deliver at the moment.
we can understand your anxiety about the situation. please place your order again for the same product with correct address.
I hope you will find it helpful.
Sincerely
zai from Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul,
we understand that you have noticed something unusual after we installed the tv cabinet at your home. We will send our team for inspection to verify your claims. We thoroughly check/test the products and then deliver them to you.
we would look into the matter. You will hear from us soon.
zai from Homebox

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