Subject: English Language Test - Mohammad Azahr
From: Mohammad Azahr <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Sep 2022 07:13:09 -0400

| | Foreign Language Screening Test

Name | Mohammad Azahr    /  (+91) 8948259680    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First, we will say  I do apologize for the inconvenience sir, as per our system your order had been shipped and handed over to the courier company at the time, and the delivery boy tried to deliver but your address was wrong which was mentioned. now you would check and make the correct address then the order will be delivered to your address

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Firstly we will ask sir did you see these scratches after receiving your Tv cabinet if the customer  says yes, then we will say sir you should inform before installation, and if the customer says it happened after installation now we will ask our team for confirmation if our team says it happened by us then we will change equipment otherwise we will try to convince for Same equipment if the customer does not agree on then we will change equipment.

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