Subject: Arabic Language Test - Mohd Seraj
From: Mohd Seraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Sep 2022 06:45:58 -0400

| | Foreign Language Screening Test

Name | Mohd Seraj     /  (91+7080201892) 7080201892    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,Sir,How can I help you Sir?
Okay Sir,let me check the problem.
Sir I am so sorry that your address changed by mistake, I will resend your order at your exact address.
I can understand that you need the order immediately,but it will take 2or 3 days to reach your order.
Thank you Sir .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Okay Sir.
May I know Sir, when did you purchase the TV?
Okay Sir, let me check.
Okay Sir,if you get the scratches in th TV,it will be replaced.
Don't worry Sir.

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