Subject: English Language Test - Mohd Saqib
From: Mohd Saqib <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Sep 2022 04:12:34 -0400

| | Foreign Language Screening Test

Name | Mohd Saqib     /  (0522) 7860221430    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I am sorry to hear that the hand bag we sent you has not received by you. I understand your problem and have notified the courier company of it. The courier company tried to reach at your location to hand over to you yours ordered hand bag, but unfortunately the courier company is unable to find your location. Kindly set and check your delivery location again to pick your order.
Thank you for contacting us. Your satisfaction is important to our store and we hope that you will allow us to solve this problem for you.
If you have any question about it please send us another message.
Sincerely,
Mohd Saqib

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
I&#039;m very sorry to come to know that you found too many scratches on TV cabinet which is purchased by you last week, and my team installed it this morning in your house.
I have passed this on to my team. We will make sure we use this experience to grow and learn as a team.
We will try to remove scratches from your new TV cabinet. Otherwise, we will replace it with a new unit.
Thank you for contacting us. Your satisfaction is important to us. If you have any doubt or question about it, please send us another message.
Sincerely,
Mohd Saqib

| |