Subject: Tech Support Candidate - HARSH RAJ
From: HARSH RAJ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Sep 2022 03:06:55 -0400

| | Tech Support Test

Name | HARSH RAJ
E-mail | [email-masked]
Phone Number | (+91) 8340229388
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NOIDA SEC143
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | ELITE FORE PVT.LTD. | BDE | 05/01/2019 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Troubleshooting wi-fi connection
2.may be server overload issue. check other websites like google.com etc
3 clear cache and history .
4.connection is not secure.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.put your Bluetooth devices in pairing mode by pressing and holding the power button or pairing button
android: go to settings > connected devices > >
Bluetooth Select pair new device and then tap on the Bluetooth speaker name

What according to you makes you a good candidate for customer service or technical support job?

1 Ability to Learn New Software and Hardware
2.Active Listening
3.Analysis of Technical Issues
4.Application Support
5.Assesing Customer Support
6.Attentation To Detail
7. Case Note

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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