Subject: Fwd: Arabic Language Test - Ali Moulhim
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 8 Sep 2022 23:58:19 -0700 (MST)

Hi, 
can you please evaluate ,his english test, his arabic is clear. 
Thanks 

From: "Ali Moulhim" <[email-masked]> 
To: [email-masked], "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, August 23, 2022 9:49:01 PM 
Subject: Arabic Language Test - Ali Moulhim 

	
	
			Foreign Language Screening Test 
		Name 	Ali Moulhim / (+91) 8128497083 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer 
We received your email, and we are sorry for this mistake. After careful checking of the your order and your email details, we found that the address that you provided it to us was wrong. The previous provided address is (PA) and the new address is (NA). We will reship the item to your new address that you mention to it in your email. It is expected to be delivered to you tomorrow between 3PM - 6PM. We thank you for your interesting in our products and for your patient. Please, feel free to contact us if you did not receive your order or if you have other questions. 
Greetings 
Information Office of .... Company 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear customer 
we received your email and we regret for this. The pied items could not be returned but it could be replaced. We will forward your email to replacement department in our company. They will provide you anther TV Cabinet from the same model as soon as possible. We thank you for your interesting in our products and for your patient. Please, feel free to contact us if you did not receive your order or if you have other questions. 
greetings