Subject: English Language Test - Imran Pasha
From: Imran Pasha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Sep 2022 07:06:21 -0400

| | Foreign Language Screening Test

Name | Imran Pasha     /  (91) 7893343365    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/mam
We tried to reach at your location to give you yours ordered  #handbag unfortunately are delivery boy is unable to find your location and contact you. kindly set and check your delivery location again and call on xxxxxxxxxx please update the information as soon as possible that you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/mam
We are really very sorry for the inconveniency caused by our site but due to our new terms and policies we are unable to return your money back. And I suggest you for the next time please do look at terms and conditions and policies for the product which you are buying with us because we do carry some different terms and conditions for every product on which some products have the return policy and some carries and exchange policy as well but I am really retreat to say that unfortunately for this product we don't have any exchange or money return policy and again I feel sorry for the inconvenience that caused by our site and we will make sure that never happens against with you thank you

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