Subject: English Language Test - Gungun Khera
From: Gungun Khera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Sep 2022 02:56:11 -0400

| | Foreign Language Screening Test

Name | Gungun Khera    /  (+91) 7428561439    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

As i can check in your account, Your order handed to the courier company same day when you placed the order. The delivery agent tried to deliver the order but The address may have been entered wrongly from our side, I am sorry for that.
That's why the delivery agent not able to deliver the order to you. Please tell me  your address once again so that I can deliver now as soon as possible.
Thanks for contacting
Have a great day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

As you said you have scratches on your TV I am sorry that you had to face these issue in you cabinet. Scratches may have come on the way.
Your cabinet is still under warranty so we can also change if you want or you can also take refund you can tell which you like best.Well this never happens, we will definitely share your feedback so that you or anyone does not have to face such problem in future.

Thanks for contacting
Have a good day.

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